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Prodigy is announcing the removal of support for Internet Explorer 11 effective February 1, 2019. If you are currently using IE 11, we recommend you switch to another supported browser such as Edge, Chrome, Firefox or Safari. In accordance with the Prodigy feature removal policy, we will establish February 1, 2019, as the end-of-development milestone. This means that, after that date, new Prodigy functionality may not work in Internet Explorer, and no minor bugs or cosmetic issues will be fixed for Internet Explorer.

This article covers the following topics:

  • What does this mean?

  • Why is Prodigy removing this?

  • What do I need to do?

  • Am I affected?

  • Who should I contact if I need help or have questions?


What does this mean?

Currently some Prodigy products, including Support, Chat, and Guide, support the use of MSIE 11 by agents and admins. Starting on February 1, 2019, these users may experience partial or complete loss of functionality within those products if they do not switch to another browser.


Why is Prodigy removing this?

In 2015, Microsoft released the Edge browser as a replacement for IE. Because of this, Internet Explorer no longer receives major updates adding the latest security and functionality that supports complex web apps like Prodigy.

Prodigy strives to deliver products that meet our customers’ needs. The increasing gap between Internet Explorer 11 and all other browsers has meant that we needed to expend considerable effort to avoid and fix defects that only appear in that browser. It limits our technology choices and dampens our ability to deliver the reliability and functionality our customers expect.

Because only 1-2% of Prodigy users use IE11, we are removing support to concentrate our efforts on the latest browsers with the latest functionality such as Google Chrome (which 85% of our agents use today).


What do I need to do?

Update your systems to ensure that agents use a browser that will remain supported.


Am I affected?

Anyone using Internet Explorer 11 to access Prodigy will be impacted. While the browser may continue to work, there will likely be a degradation of performance over time, and eventually a loss of functionality.


Who should I contact if I need help or have questions?

Please contact with any additional questions.

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